Welcome to vvon

Tom · #1 06-01-10, 10:36

Will only take a minute of your time..

Basically since changing ISP, to BT (Boo!), I've noticed connection problems with VVON. It's not just VVON- But all sites that share the same data center as us ('The Planet'). Being one of the biggest data centers there is- there's millions of websites on their servers.

After doing a check; I've realised it's a problem with BT routing the connections across the pond (To the USA)... they use 'above.net' to route it over.

So what I need to see is if everyone's BT connection, or any other ISP's are giving off the same problem- To do this I need your help.

Windows XP users; here's what I need you to do for me:

Click 'start'
'Run'
Type 'CMD' then hit enter
A command prompt box will appear.. now type 'tracert VVON.co.uk' and hit enter
Now wait a minute or 2 until it stops, then right click on the black area and choose 'select all'
Now press CTRL and C
Paste here the results using CTRL and V

Here's an example:

	Quote:
	Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\TS-WebCreations>tracert VVON.co.uk Tracing route to vvon.co.uk [74.55.209.66] over a maximum of 30 hops: 1 2 ms 1 ms <1 ms homeportal [192.168.1.254] 2 1 ms 27 ms 29 ms esr15.birmingham6.broadband.bt.net [217.41.221.1 46] 3 27 ms 27 ms 27 ms 217.41.221.13 4 30 ms 27 ms 27 ms 217.47.203.6 5 29 ms 27 ms 28 ms 217.41.172.9 6 28 ms 27 ms 27 ms 217.41.172.146 7 29 ms 28 ms 27 ms 217.41.216.34 8 28 ms 27 ms 29 ms 217.32.86.51 9 28 ms 27 ms 27 ms core2-pos9-6.birmingham.ukcore.bt.net [217.32.17 0.61] 10 33 ms 29 ms 33 ms core2-pos0-6-1-0.ealing.ukcore.bt.net [62.6.204. 214] 11 35 ms 35 ms 35 ms core2-pos14-0.telehouse.ukcore.bt.net [195.99.12 5.193] 12 34 ms 34 ms 31 ms ge-2-1-0.mpr1.lhr2.uk.above.net [195.66.224.76] 13 107 ms 104 ms 106 ms so-0-1-0.mpr1.dca2.us.above.net [64.125.27.57] 14 114 ms 106 ms 106 ms xe-1-1-0.er1.dca2.us.above.net [64.125.26.174] 15 105 ms 107 ms 106 ms xe-1-0-0.er2.dca2.us.above.net [64.125.27.22] 16 131 ms 131 ms 153 ms xe-2-2-0.er2.iah1.us.above.net [64.125.30.53] 17 130 ms 131 ms 131 ms xe-0-0-0.er1.iah1.us.above.net [64.125.26.217] 18 133 ms 133 ms 132 ms 209.66.99.94.available.above.net [209.66.99.94] 19 133 ms 131 ms 133 ms et1-3.ibr02.hstntx2.theplanet.com [70.87.253.58] 20 132 ms 131 ms 133 ms po2.car06.hstntx2.theplanet.com [74.55.252.114] 21 135 ms 137 ms 134 ms ns.3kserver5.com [74.55.209.66] Trace complete. C:\Documents and Settings\TS-WebCreations>

That's it.

Sorry- I'm not familiar with Vista, but if you know how to do a trace route, please feel free to post your results.

The more help I get from you, the more chance I have of getting the ISP(s) to look into resolving the problem.

Thank you

alexl · #2 06-01-10, 10:50

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Dell>tracertvvon.c.uk
'tracertvvon.c.uk' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Dell>tracert VVon.co.uk

Tracing route to vvon.co.uk [74.55.209.66]
over a maximum of 30 hops:

1 38 ms 1 ms 1 ms myrouter.home [192.168.0.1]
2 82 ms 83 ms 83 ms cr0.swneex.uk.easynet.net [87.87.249.34]
3 78 ms 77 ms 79 ms 80.238.61.193
4 85 ms 83 ms 87 ms te0-1-0-2.er11.thlon.ov.easynet.net [89.200.135.
99]
5 83 ms 83 ms 83 ms ge-2-1-0.mpr1.lhr2.uk.above.net [195.66.224.76]

6 157 ms 157 ms 157 ms so-0-1-0.mpr1.dca2.us.above.net [64.125.27.57]
7 157 ms 157 ms * xe-1-1-0.er1.dca2.us.above.net [64.125.26.174]
8 156 ms 157 ms 158 ms xe-1-0-0.er2.dca2.us.above.net [64.125.27.22]
9 184 ms 183 ms 185 ms xe-2-2-0.er2.iah1.us.above.net [64.125.30.53]
10 181 ms 181 ms 200 ms xe-0-0-0.er1.iah1.us.above.net [64.125.26.217]
11 184 ms 183 ms 183 ms 209.66.99.94.available.above.net [209.66.99.94]

12 196 ms 197 ms 195 ms et1-3.ibr02.hstntx2.theplanet.com [70.87.253.58]

13 199 ms 193 ms 192 ms po2.car06.hstntx2.theplanet.com [74.55.252.114]

14 192 ms 191 ms 191 ms ns.3kserver5.com [74.55.209.66]

Trace complete.

C:\Documents and Settings\Dell>

alexl · #3 06-01-10, 10:50

hows that?

Tom · #4 06-01-10, 10:55

	Quote:
	Originally Posted by alexl hows that?

Fantastic mate.. Who's your ISP?

alexl · #5 06-01-10, 11:06

sky

Tom · #6 06-01-10, 11:17

thanks mate

matt-m · #7 06-01-10, 16:13

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\matt>tracert vvon.co.uk

Tracing route to vvon.co.uk [74.55.209.66]
over a maximum of 30 hops:

1 116 ms 117 ms 99 ms 172.30.136.101
2 449 ms 539 ms 499 ms 195.50.119.9
3 405 ms 509 ms 459 ms ae-4-4.ebr1.London1.Level3.net [4.69.133.102]
4 1091 ms 117 ms 228 ms ae-100-100.ebr2.London1.Level3.net [4.69.141.166
]
5 187 ms 187 ms 188 ms ae-42-42.ebr1.NewYork1.Level3.net [4.69.137.70]

6 183 ms 196 ms 179 ms ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]

7 168 ms 199 ms 199 ms ae-64-64.ebr4.NewYork1.Level3.net [4.69.134.113]

8 198 ms 219 ms 198 ms 4.69.137.121
9 482 ms 568 ms 539 ms ae-44-90.car4.Dallas1.Level3.net [4.69.145.198]

10 526 ms 569 ms 569 ms THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

11 538 ms 569 ms 548 ms et1-1.ibr02.hstntx1.theplanet.com [70.87.253.54]

12 506 ms 549 ms 554 ms et1-3.ibr02.hstntx2.theplanet.com [70.87.253.58]

13 477 ms 591 ms 588 ms po2.car06.hstntx2.theplanet.com [74.55.252.114]

14 515 ms 578 ms 599 ms ns.3kserver5.com [74.55.209.66]

Trace complete.

C:\Users\matt>

im on vista using three ,tom and found this myself whooooaaaa learnt something lol

Tom · #8 06-01-10, 16:56

thanks matt

matt-m · #9 06-01-10, 18:35

no probs tom

what does it mean though ???
i mean london - newyork -dallas - the planet ???

Tom · #10 06-01-10, 19:27

Is shows the route that your PC goes through to connect it to the website, which is stored on a server at 'ThePlanet' data center.

It's going a long way about it, and that's not good- Most won't really notice it, but it's something that needs resolving and I'm pretty sure others will have reported it by now too.